ITILFND | Renew EXIN,Inc ITILFND exam question

New Questions 10

Which is a reason why incident management interfaces with service level management?

A. To ensure that problem records are circulated to all customers

B. To ensure that the status of faulty configuration items (CI) is recorded

C. To ensure that incident resolution times are aligned with business needs

D. To ensure that incident workarounds are acceptable to the customers

Answer: C

New Questions 11

What is the BEST definition of a definitive media library?

A. It is a secure library in which the latest versions of authorized software items are stored and protected

B. It is a structured document with definitive information regarding all live IT services, including those available for deployment

C. It is a secure library in which all definitive authorized versions of all media configuration items are stored and protected

D. It is a set of tools and databases that is used to manage knowledge, information and data

Answer: C

New Questions 12

What is the CORRECT definition of service management?

A. A set of specialised assets for transitioning services into the live operational environment

B. A set of specialised organisational capabilities for delivering value to customers in the form of

services

C. A group of events that meet the demand from customers for services that they receive

D. A group of people that manages services to fulfil the needs of users and customers

Answer: B

New Questions 13

Which process monitors and improves the performance of the service transition stage of the service lifecycle?

A. Transition planning and support

B. Design co-ordination

C. Change management

D. Service transition management

Answer: A

New Questions 14

Which groups of people would work according to an operational level agreement?

A. Business units

B. All stakeholders

C. External IT teams

D. Internal IT teams

Answer: D

New Questions 15

Which service lifecycle stage provides the following values to the business?

A. Service transition

B. Service strategy

C. Service operation

D. Service design

Answer: C

New Questions 16

Which statement about services is CORRECT?

A. External services are provided to business units in the same organisation

B. Internal services are provided by suppliers to the internal IT department

C. External services are delivered to external customers

D. Internal services are delivered to external customers

Answer: B

New Questions 17

What are sources of best practice?

A. Customers, suppliers, advisors

B. Industry practices, academic research, training and education

C. Substitutes, regulators, customers

D. Competition, compliance, commitments

Answer: B

New Questions 18

Which areas are NOT measured by process KPIs?

1. Technology

2. Performance

3. Value

4. Compliance

A. 1, 2 and 3 only

B. 1, 2 and 4 only

C. 1, 3 and 4 only

D. 2, 3 and 4 only

Answer: D