ITILFND | Leading ITILFND Exam Study Guides With New Update Exam Questions

New Questions 4

Which three types of metric support Continual Service Improvement (CSI) activities?

A. Technology metrics, service desk metrics and Key Performance Indicator (KPI) metrics

B. Process metrics, software metrics and financial metrics

C. Technology metrics, process metrics and service metrics

D. Service metrics, technology metrics and Key Performance Indicator (KPI) metrics

Answer: C

New Questions 5

Which role is responsible for sponsoring, designing and change managing a process and its metrics?

A. The process practitioner

B. The process owner

C. The service owner

D. The process manager

Answer: B

New Questions 6

Which is an example of an internal customer?

A. A customer who has a contract with an internet service provider for a broadband connection

B. The HR department whose payroll service is provided by their organizationu2021s IT department

C. An IT department that uses a network service obtained from a supplier

D. A retail bank that outsources its infrastructure to athird-party supplier

Answer: B

New Questions 7

Which is a supplier category?

A. Technical

B. Commodity

C. Customer

D. Resource

Answer: D

New Questions 8

Which one of the following is a correct definition of a supplier category?

A. Strategic - for suppliers of operational products or services

B. Tactical - for relationships involving significant commercial activity and business interaction

C. Operational u2013 for suppliers providing low value and/or readily available products and services

D. Commodity u2013 for significant partnering relationships that involve senior managers

Answer: C

New Questions 9

What should the IT service continuity process primarily support?

A. Critical IT processes

B. All the services in the service portfolio

C. Business continuity strategy

D. Mission critical services at peak business periods

Answer: C

New Questions 10

Which of the following are CORRECT Service Design Aspects?

1) Service Solutions for new or changed services

2) Management policies and guidelines

3) Business requirements technology and management architectures

4) Process requirements technology and management architectures

A. 1 and 2

B. 2 and 3

C. 3 and 4

D. 1 and 4

Answer: D

New Questions 11

Which process has the following objective 'Establish new or changed services into supported

environments within the predicted cost, time and resource estimates'?

A. Service strategy

B. Service transition planning and support

C. Service level management

D. Change management

Answer: B

New Questions 12

Which is an example of improving service utility using service management automation?

A. Pre-determined routing of a service request

B. Reducing the time to compile service data

C. Monitoring service availability

D. Faster resource allocation

Answer: D

New Questions 13

. Which is the CORRECT description of an outcome?

A. The result of carrying out an activity, following a process, or delivering an IT service

B. The inputs that trigger an action for an activity, process or IT service

C. The prediction of the future demand requirements for an activity, process or IT service

D. The design and development of the activities that make up a process or IT service

Answer: A