CIS-ITSM | The Secret Of ServiceNow CIS-ITSM Brain Dumps

NEW QUESTION 1
Your customer wants to add a notification to the Change - Emergency - Authorize Flow. What is the first thing you would do to meet this requirement?

• A. Create a backup of the baseline Change - Emergency - Authorize Flow, and eat the baseline flow
• B. Unpublish the baseline Change - Emergency -Authorize flow
• C. Deactivate the baseline Change - Emergency - Authorize flow
• D. Create a copy of the baseline Change - Emergency -Authorize Flow, and then edit the new copy

Answer: D

NEW QUESTION 2
A customer wants to add a new Catalog Item to the Service Catalog. What process would be used to ensure the new item is authorized?

• A. Fulfillment Management
• B. Release Management
• C. Configuration Management
• D. Change Management
• E. Catalog Management

Answer: D

NEW QUESTION 3
A tester has submitted a bug report because at no point in the Problem lifecycle. does the Create Known Error article link appear under Related Links Also, they notice there is no Known Error knowledge base in the Instance.
What might be the cause of this?

• A. The Problem Management Best Practice - Madrid - Knowledge integration plugin has not been activated
• B. Tester is not impersonating Problem Coordinator
• C. The customer did not pay the bill for Knowledge management
• D. The sn_known_error_write role is required to see the Create Known Error article link
• E. The requirement was not m the stories

Answer: A

NEW QUESTION 4
A new problem manager wants to know how in create reports for monitoring problem management activities.
What do you recommend they do before creating new reports?

• A. Submit a request for the sn_report_creator role
• B. Submit a New Report Request via the service catalog
• C. Take the Performance Analytics fundamentals course
• D. Turn on data collection jobs
• E. Go to Reports > View/Run > Al
• F. then search for Problem reports

Answer: E

NEW QUESTION 5
Which of the following options can a survey administrator define on an individual survey? (Choose two.)

• A. The ability for end users to decline survey assignments
• B. Number of survey reminder notifications
• C. Trigger conditions
• D. Anonymize responses

Answer: BD

NEW QUESTION 6
What are key relationships between Change and Problem records? Choose 2 answers

• A. A Problem must be associated with a Change, before it can be closed
• B. Changes which cause incidents should have an associated Problem
• C. A Change can cause a Problem
• D. Problem can be solved by a Change

Answer: CD

NEW QUESTION 7
When using the baseline business rule, Populate Assignment Group based on CI/SO, what behavior would you expect on an Incident form? (Choose two.)

• A. If selected CI does not have an Owner group, write the Support group from the Service Offering to the Assignment group field
• B. If selected CI has a Support group, write that group to the Assignment group field
• C. If selected CI has an Owner group, write that group to the Assignment group field
• D. If selected CI does not have a Support group, write the Support group from the Service Offering to the Assignment group field

Answer: BD

NEW QUESTION 8
What are key relationships between Change and Release Management? (Choose three.)

• A. Release management application is required, to use the Change management application
• B. Change includes planning and approvals; Release includes building, testing and execution of changes
• C. A Release can contain one or more Changes
• D. A Change can contain one or more Releases
• E. Change management provides governance, which includes Release management

Answer: BCE

NEW QUESTION 9
Your customer is complaining that Service Desk users keep accidentally assigning Incidents to the Network CAB, instead of Network Support You have confirmed that:
The Network Support group record has the Group types: Incident and Change The Network CAB group record has the Group type: Change
What could you do on the incident form, for the Assignment Group field, to resolve this issue?

• A. Add a UI action to hide the Network CAB group from the list
• B. Add a UI action to provide an error message if the Network CAB group is selected
• C. Add Dictionary Override to specify the Incident group Reference Qualifier
• D. Modify the choice list to include only the appropriate group types

Answer: C

NEW QUESTION 10
Prior to Quebec, when you click Change > Create New, which page is displayed?

• A. Change Landing Page
• B. Change Form
• C. Change Catalog
• D. Change Wizard
• E. Change Interceptor

Answer: E

NEW QUESTION 11
On the Release record, what are the available options on the Release phase list?

• A. Requirement Gathering, Design, Build, Roll-out, Unit Testing, User Acceptance, Pilot
• B. Scoping, Design, Develop, Deployment, Unit Testing, Integration, Pilot
• C. Analyze, Design, Development, Build, Roll-out, QA, User Acceptance
• D. Requirement Gathering, Design, Development, Build, Deployment, QA, User Acceptance

Answer: D

NEW QUESTION 12
By default, when using Inbound actions, what happens if an email is received which has an Incident watermark?

• A. Incident SLA clock is un-paused
• B. Incident record is updated, per the action's script Most Voted
• C. Auto-reply sent to sender, recommending they use Portal chat
• D. Incident record is re-set to state = attention required

Answer: B

NEW QUESTION 13
What are the different ways a user can provide feedback on a knowledge article? Choose 4 answers

• A. Helpful?
• B. 10 Star scale
• C. Comment on Article
• D. Pin Article
• E. 5 Star scale
• F. Flag Article

Answer: CDEF

NEW QUESTION 14
Your customer is using the baseline Create Incident Catalog Item and would like to add a few additional input fields. How should you update the catalog item?

• A. Edit in Catalog Builder
• B. Edit in Item Designer
• C. Edit in Catalog Item Designer
• D. Edit in Form Designer

Answer: A

Explanation:
https://docs.servicenow.com/bundle/utah-servicenow- platform/page/product/service-catalog-management/concept/catalog-builder.html

NEW QUESTION 15
ServiceNow contains a resource with information about all services. It is used to support the sale and delivery of services to employees and customers. It includes information about deliverables, options, prices, delivery and performance targets.
What is this resource called?

• A. Service Portal
• B. Service Dashboard
• C. Service Map
• D. Service One Stop Shop
• E. Service Catalog

Answer: E

NEW QUESTION 16
What is the Business Rule that triggers automatic group assignment on Incident, Problem or Change requests?

• A. USM Assignment Lookup Rule
• B. Automatic Assignment for ITSM
• C. Populate Assignment Group based on Cl/SO
• D. Auto-populate ITSM Assignment Groups

Answer: C

NEW QUESTION 17
What process is responsible for defining and managing the lifecycle of all catalog items, by producing and maintaining the services in the catalog and ensuring that a central, accurate, and consistent source of data is provided?

• A. Service portfolio management
• B. Catalog item management
• C. Service mapping
• D. Service catalog management

Answer: D

NEW QUESTION 18
......