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splitQ11. Your customer is editing a contact workspace that is the parent of a object customer. They do not see the child custom object information. Select the three areas to check to verify that the condition is correct. A. The custom object was deployed. B. The custom object has a relationship with the parent. C. The profile has custom object permissions. D. The custom object has an associ
splitQ31. Your customer has asked you to enable their system and agents to capture an order number. The order number field is a nine-digit alphanumeric field. They would also like their end customers to enter their own order number when asking a question on the customer portal pages. Identify three steps to establish the field. A. Create a custom field for Answer. B. Select the Interface Vis
splitQ41. Your customer's agent is using the Co-Browse feature with an end customer who is using a Mac. The Co-Browse is displaying an error and will not work. What action must the agent take to allow Co-Browse to work on Mac OS? A. Nothing, Co Browse is not supported for a Mac OS. B. Instruct the end customer to enable Java on their Mac. C. Have the customer clear their browser cache and
splitQ1. Your customer has linked products and dispositions together on their site. On the agent’s incident workspace the list of dispositions is not being filtered. Select the two actions that will assist in troubleshooting this issue. A. Your customer's agents must log out and log back in. B. The Auto Build product disposition links is not selected. C. The incident workspace does not
splitQ21. Your customer would like to have the default search report (Answers – Complex Expression Search Default) on their customer portal page altered with the following requirements. . They want the New and Update tags to be displayed for only 7 days. . They want to display the Answer’s score. Identify the two options that will enable you to complete the requirements. A. Delete the exce